Support on specific projects

MANAGING A PROJECT IN AN EFFICIENT AND EFFECTIVE WAY

At Impprove, we help you enhance the quality and speed of your project delivery, from initiation to implementation, thanks to a proven set of project and change management methods.
Our project expertise focuses on four key areas:

  • Design & Implementation of a Target Operating Model
  • Operational Excellence
  • Tool & System Implementation
  • People Dynamics

 

Discover more

Our Core Areas of Project Support

Tailored expertise to address your organisation’s most critical projects

Design & implementation of a target operating model

  • Organisation design
  • Governance & Meeting structure
  • Process (re) design
  • Definition of KPI’s & Dashboard design

Operational excellence

  • Install or improve a continuous improvement culture
  • Design & implement specific (lean) practices
  • Improve specific results in a structured way

Tool & system implementation

  • Change management for a smooth adoption of a new tool or system
  • Examples: ERP, CRM, App, …

People
dynamics

  • Cultural change
  • Leadership development
  • Team dynamics & Collaboration

Design & implementation of a target operating model

TARGET OPERATING MODEL

Typical Challenges

  • The current organisation is not adapted to our future needs and ambitions
  • After integration with another organisation, we need to rethink our organisation, processes and systems
  • The organisation is not in line with our strategy and culture

 

Discover our approach

A clear path forward

The process: towards a new operating model

SCOPING &
OBJECTIVES

  • Expected outcomes & 1st ideas for the new T.O.M.
  • Scoping: what dimensions of the T.O.M are in scope of the project ℹ️
  • Timeline: how do we see the timing for the project?

CRITICAL ANALYSIS
AS IS

  • Mapping of the current elements of the T.O.M.
  • Critical analysis with key stakeholders (interviews & workshops)
  • Collection of ideas ‘to be’

MACRO DESIGN
TO BE

  • Iterative design of the ‘to be’ organisation & governance
  • Co-creation workshops to create involvement and adoption and prepare people for implementation

DETAILED DESIGN
& PREPARE TRANSITION

  • Finetune the different elements to be ‘implementation ready’
  • Choose an implementation strategy
  • Create a transition plan
  • Create a change & communication plan

IMPLEMENTATION

  • Go live in line with the chosen implementation strategy & plan

Trusted by leading organisations

Operational excellence

OPERATIONAL EXCELLENCE

Typical Challenges

  • We want to improve operational results (cost, quality, safety, lead time)
  • We want to create a culture of continuous improvement (lean, 6sigma, …)

 

Discover our approach

 

A clear path forward

Our macro approach

1.
ASSESSMENT & DIAGNOSIS

Identify inefficiencies, bottlenecks, and improvement opportunities through data analysis and stakeholder engagement, observations,…

2.
STRATEGY & ROADMAP

Define clear objectives, prioritise initiatives, and develop a tailored action plan.

3.
PROCESS OPTIMISATION

Implement lean methodologies, automation, and best practices to enhance efficiency and reduce waste.

4.
CAPABILITY BUILDING

Train teams, embed a culture of continuous improvement, and establish KPIs for performance tracking.

5.
SUSTAINABILITY & SCALING

Monitor progress, refine processes, and ensure long-term impact with ongoing support.

Key principles of operational excellence

  • 1. Customer centricity

  • 2. Process optimisation

  • 3. Data driven-decision-making

  • 4. Employee empowerment

  • 1.

    Placing the customer's needs and expectations at the heart of every decision.

  • 2.

    We streamline workflows using lean practices to eliminate waste and improve performance.

  • 3.

    We turn insights into actions by embedding analytics into everyday operations.

  • 4.

    We enable teams to own change by fostering a culture of autonomy, accountability, and growth.

Trusted by leading organisations

Tool & system implementation

TOOL & SYSTEM IMPLEMENTATION

Typical Challenges

  • We want to implement a new ERP system and need help for the implementation and change.
  • We acquired a new CRM tool, but people don’t use it as we hoped.

 

Discover our approach

The key formula for implementation success

Basic principle

Beyond the quality [Q] of the solution that is being developed (ex. SAP), user adoption [A] is a key factor in the results of this project [R].

The creation of a Change, Training & Implementation Approach aims to increase the chances of a successful project implementation.

A clear path forward

Our macro approach

1.
UNDERSTAND THE CHANGE

  • Based on the blueprint: what are the system related changes?
  • What are other changes:
    • Process/Way of working
    • Organisation/Roles & Resp.
    • Tools, materials, other systems
  • What is the timeline: Build, Test, UAT, MOCK, Data migration, training, go-live,…

2.
ANALYSE THE IMPACT

  • Who are the impacted populations?
  • Analysis of the impacts:
    • Workload
    • Way of working
    • Colleagues/hierarchy
    • Workplace
  • Identify motivators and irritants

3.
DESIGN ADOPTION & IMPLEMENTATION ACTIVITIES

  • Map the ‘moments of truth’ on a timeline
  • Design the implementation plan:
    • Go live strategy
    • After care
    • Training strategy
    • Workplace organisation
    • Organisation redesign
  • Design the change & training interventions

4.
DETAIL & EXECUTE ADOPTION ACTIVITIES

  • Preparation in detail of change & implementation activities:
    • Detailed training approach & planning
    • Detailed roadmap to prepare after go live & aftercare
  • Detailed preparation of communications, workshops,…

5.
MONITOR & ADJUST

  • Monitoring on key moments of the projects:
    • Objectives initiative realized?
    • Engagement & adoption level of the population
  • If relevant: adapt the change approach.
Tool & System Implementation dimensions

Six levers to master in every tool & system implementation project

 

Trusted by leading organisations

People dynamics

PEOPLE DYNAMICS

Typical Challenges

  • We decided to make a change in the organisation, way of working, environment or collaboration. We want to make sure that our people adopt this new situation and keep their motivation all along the transformation process. (cfr approach infra)
  • We want to work on the cohesion and collaboration within our team
  • We want to improve our leadership capabilities
  • We want to work on our company culture
EXAMPLE: OUR CHANGE MANAGEMENT APPROACH

WHAT MAKES THAT PEOPLE ADOPT THE NEW SITUATION?

Ensuring adoption and change requires understanding the factors that cause someone to engage positively when faced with a change, we use Ajzen’s ‘Theory of planned behaviour’ to better understand this.

 

A SIMPLE AND CLEAR ROADMAP

A simple and clear roadmap allows us to quickly and efficiently co-create an adoption approach that takes into account

  • the exact changes
  • the context and history of the organisation,
  • the possible impacts and resistances of different (sub) groups in the organisation

Orientation

Phase 1

1.

Understand the change in detail

2.

Analysis of the impacted populations

3.

Define the "Moments of truth"

4.

Assess the willingness to change

Design & planning

Phase 2

5.

Design of the adoption Roadmap

6.

Make resource planning

Implementation

Phase 3

7.

Execute the change interventions

8.

Monitoring of the adoption

Trusted by leading organisations

GET CLARITY & ACTION

Let’s discuss how we can bring your strategic vision to life—book a call with us today.

 

Schedule a meeting

    CONTACT US

    Let’s see how we can help you.

    This website is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.